Refund Policy

We offer a 7-day return window, meaning you have 7 days from the date you receive your order to request a return.

To initiate a return, please contact us at sales@dynastyperfumes.org. Returns should be sent to the following address: Dynasty Perfumes, Algeria Street, Al Rawda 2, Ajman, UAE

To qualify for a return, the item must be in its original condition —unused, unworn, with all tags attached, and in its original packaging. A receipt or proof of purchase is also required.

Once your return request is approved, we will provide a return shipping label along with detailed instructions on how and where to send your package. Please note that items sent back without prior approval will not be accepted. Also note that in case of return through courier, the charges will not be borne by the company.

For any questions regarding returns, you can reach us anytime at sales@dynastyperfumes.org

Damages and Issues
Please inspect your order upon arrival and contact us immediately if you receive a defective, damaged, or incorrect item so we can assess the issue and resolve it promptly.

Exceptions / Non-Returnable Items
Certain products are not eligible for returns, such as perishable goods (including food, flowers, or plants), custom-made or personalized items, and personal care products. We also cannot accept returns for hazardous materials, flammable liquids, or gases. If you are unsure whether your item qualifies, please contact us for clarification.

Sale items and gift cards are also non-returnable.

Exchanges
To exchange an item, the quickest method is to complete a return for the original product. Once the return is approved, you can place a new order for the desired item.

Refunds
We will notify you once your returned item has been received and inspected, and inform you whether the refund has been approved. If approved, a refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to process the refund.

If more than 15 business days have passed since your return was approved, please contact us at sales@dynastyperfumes.org

European Union 14-Day Cooling-Off Period
If your order is shipped to the European Union, you are entitled to cancel or return your purchase within 14 days for any reason, without providing justification. Items must be returned in the same condition received—unused, unworn, with tags, and in their original packaging—and accompanied by proof of purchase.